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ABOUT

Founded in 2001, Fuchuan Electrical and Mechanical Co., Ltd. is a high-tech enterprise specializing in the design, development, manufacture, installation and commissioning of wire and cable equipment.The new factory, Fuchen Dilong, is located in Wujingjiang Road, Kunshan. It started construction in March 2019 and covers an area of 15 acres. It is a dust-free production and assembly foundation for cable equipment.

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CONTACT

ADD:No.18, Lei Gongjing Road,HuaqiaoDevelopment Zone,Kunshan City,Jiangsu Province

Domestic market department:

CONTACT:Mr Liu

PHONE:86-15962606318

TEL:86-0512-57696390 

FAX:86-0512-57699169

E-MAIL:diqiu_wode@163.com

International marketing department:

CONTACT:Mr Xu 

PHONE:86-15216844360

TEL:86-0512-57699169#616

FAX:86-0512-57697298

E-MAIL:sales00@fcjd88.com

SERVICE

After-sales service

After-sales service

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Dear Customers,

 

Fuchuan Electrical & Mechanical Co., Ltd. is a high-tech enterprise specializing in the design and manufacture of machinery and equipment of wires and cables. After years of development, the company has possessed strong R&D, design and manufacturing capabilities, and a good brand effect.

 

The company fully implements the ISO9001 quality management system, and guides the production management. Taking into consideration the industrial characteristics and the actual situations of the company, we have tailored a set of sound quality manuals, procedure documents, and process operating instructions for different departments, so that each link from the raw material procurement, production process control, product quality inspection to after-sales service will be effectively implemented, thus providing customers with better personalized services.

 

1、Technology exchange: based on new materials, new technology and the latest market development information, we output technical exchange information to customers in a timely manner, and guide customers on product-related adjustments.

2、Equipment renovation: output the information on our latest development achievements and latest equipment to customers.

3、Visit: we carry out regular or occasional visits to customers, solicit customer opinions and suggestions on the quality of service and products of the company, and exchange knowledge on rational use and maintenance of the company's products.

4、Reception: we warmly receive visiting customers, and explain to them our products and production capacity, and the company's quality assurance system. The company also organizes them to inspect and investigate our R&D and processing sites, discusses about product quality and processes, and puts forward rational proposals about technologies.

5、Technical explanation: in response to customer requirements, we provide trainings about product knowledge and production processes.

1、Timely delivery: provide users with satisfactory products in a timely manner in strict accordance with the contract.

2、Product details: before product delivery, we fax the related product configuration information to the customer, so that they can understand the details of the product delivery in advance. Both parties will discuss and negotiate about the disagreed parts until they are agreed upon and nailed down in written form.

3、Safe shipping: during delivery, the delivery personnel are responsible for shipping and uploading the product safely to the customer's location.

1、Quality tracking: after delivery, the After-sales Service Department is responsible for tracking product quality.

2、Installation and commissioning service: output continuous installation and commissioning services for related equipment.

3、Installation and commissioning guidance: provide customers with the necessary technical guidance on installation and commissioning.

4、Quality handling time: when the product delivered to the customer has quality or operational problems, our service personnel will rush to the scene within 24 hours.


Buyers are recommended to communicate well with us before selecting models; please consult us via telephone or email. Our specialists in wires and cables equipment will provide you with free pre-sales technical services.

 

Contact:Mr.Peng(Manager) 15806265586

    Mr.Cheng(Engineer) 15962606328

Tel:0512-57697299/57696390

Fax:0512-57699169/57699189